One of the biggest challenges for an organization is to conceptualize IT response models that accurately reflect real-world scenarios. From an IT perspective, this means being able to handle situations that are predictable ("Standard" scenarios) as well as ones that are unfamiliar ("Case" management). In this blog, I explain the benefits of combining these two approaches ...

Businesses that want to win, serve, and retain customers on digital platforms are increasingly turning to American IT firms who can get them to market faster with more effective customer engagement solutions than offshore providers, according to a new CapTech study ...

The global DevOps market is expected to grow at a CAGR of about 19% until 2020, according to the latest report by Technavio, titled Global DevOps Platform Market 2016-2020.

There is a major disconnect between what is expected of IT by the business and what IT teams can actually deliver, according to the 2016 Connectivity Benchmark Report from MuleSoft ...

Many software development teams struggle with an overwhelming and seemingly never-ending influx of new requests. Different business groups such as sales, account management and customer care will often demand new features or product changes, particularly in large enterprise organizations. This can lead to frustration as development teams are overloaded and stuck working to put out fires. It’s important to have a clear product roadmap with solid release planning in place. A time box release cycle can introduce some stability and predictability for IT team, business team, and clients ...

Although DEVOPSdigest recently posted an epic list of 30 Must-Have Tools to Support DevOps, it is important to note that DevOps is not really about the tools. I said this at the beginning of the list, but the idea deserves further discussion. It is true that all of the 30 tools outlined in the list can augment an organization's DevOps initiative, but none of them — not even all of them together — can guarantee DevOps success alone. First and foremost, DevOps requires a culture change.

When it comes to DevOps solutions, there’s a dizzying choice of technology providers out there, from established enterprise companies to smaller headline-grabbing startups. Potential buyers can find it difficult to break through the vendor noise and FUD to really understand which solution will best fits their needs. I’d like to share some of the latest DevOps reviews on IT Central Station, so you can make your buying decisions free of vendor interference ...