Check Point® Software Technologies Ltd. has been recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Email Security Platforms (ESP).
Carol Rhiza, Customer Service Consultant at Merlin, has joined the BIZDEVOPS Blog on DEVOPSdigest.
Rhiza is passionate about customer experience, customer relations management, and social media. She likes scouring the web for interesting stories about customer service and blogs them at Merlin.
Founded in 1991, Merlin is an expert in the delivery of high quality, personalized IT and Customer Support Solutions to blue chip companies around the world. Delivered to the highest standards and using ITIL best practices, Merlin's Professional Services team creates customized solutions according to clients' exact business requirements.
Offering a global IT and customer support organization with operational centers around the world, and site support across Europe, Asia, North America, and, soon, Latin America, Merlin has some 500 staff supporting over 2 million end users and consumers in over 120 countries.
Industry News
Progress announced its partnership with the American Institute of CPAs (AICPA), the world’s largest member association representing the CPA profession.
Kurrent announced $12 million in funding, its rebrand from Event Store and the official launch of Kurrent Enterprise Edition, now commercially available.
Blitzy announced the launch of the Blitzy Platform, a category-defining agentic platform that accelerates software development for enterprises by autonomously batch building up to 80% of software applications.
Sonata Software launched IntellQA, a Harmoni.AI powered testing automation and acceleration platform designed to transform software delivery for global enterprises.
Sonar signed a definitive agreement to acquire Tidelift, a provider of software supply chain security solutions that help organizations manage the risk of open source software.
Kindo formally launched its channel partner program.
Red Hat announced the latest release of Red Hat Enterprise Linux AI (RHEL AI), Red Hat’s foundation model platform for more seamlessly developing, testing and running generative artificial intelligence (gen AI) models for enterprise applications.
Fastly announced the general availability of Fastly AI Accelerator.
Amazon Web Services (AWS) announced the launch and general availability of Amazon Q Developer plugins for Datadog and Wiz in the AWS Management Console.
vFunction released new capabilities that solve a major microservices headache for development teams – keeping documentation current as systems evolve – and make it simpler to manage and remediate tech debt.
Check Point® Software Technologies Ltd. announced that Infinity XDR/XPR achieved a 100% detection rate in the rigorous 2024 MITRE ATT&CK® Evaluations.
CyberArk announced the launch of FuzzyAI, an open-source framework that helps organizations identify and address AI model vulnerabilities, like guardrail bypassing and harmful output generation, in cloud-hosted and in-house AI models.
Grid Dynamics announced the launch of its developer portal.
LTIMindtree announced a strategic partnership with GitHub.