Progress announced the early-access release of Progress® MarkLogic® Server 12.
Pegasystems announced the general availability of Pega Infinity ’24.1™.
This latest release of Pega’s portfolio of products showcases enterprise-grade AI and automation enhancements that empower organizations to optimize sales, service, marketing, and operations.
Pega Infinity ’24.1 includes innovative features for its suite of solutions across industries, including Pega Platform™, Pega Customer Decision Hub™, Pega Customer Service™, and Pega Sales Automation™. These enhancements provide organizations enterprise-ready AI solutions to innovate faster, streamline processes, and better connect with customers.
This release includes new contextual AI features, including Pega GenAI™ Coach, the latest addition to the Pega GenAI™ set of capabilities. Announced separately today, Pega GenAI Coach serves as a real-time mentor by analyzing employee workflows and providing actionable insights to optimize productivity. Complementing this is Pega GenAI™ Knowledge Buddy, which was previewed earlier this year and is now available to help users synthesize knowledge scattered across content libraries to quickly answer employee and customer inquiries.
Also available now are two new accelerator bundles – Pega GenAI™ Analyze and Pega GenAI™ Automate – which operate in Pega Platform, Pega Customer Service, and Pega Sales Automation to surface and summarize insights about cases, data, meetings, and conversations:
- Pega GenAI Automate lets users offload time-consuming activities like drafting emails and creating follow-up actions based on recent interactions. It improves communications by recommending responses for agents engaging with customers on digital channels and crafts follow-up emails for salespeople to better engage customers and prospects.
- Pega GenAI Analyze helps users understand and synthesize information by summarizing and extracting insights around cases, data, meetings, and conversations. Users can interact with their data through natural language processing. This further aids with tasks such as meeting prep by creating on-demand briefing materials, providing contextual talking points, and summarizing customer conversations for faster and better follow up.
Additional capabilities help enterprises unlock tangible results across their business, including:
- New connector providing real-time customer context: Integration with Tealium AudienceStream helps marketers apply identity matching capabilities to merge customer profiles (including anonymous and known data) and better predict behavior.
- Calculate ROI for high-value audiences: Define key customer segments in Pega Customer Decision Hub to monitor segment performance in real time, making it easier to track success and make adjustments.
- Curate marketing knowledge and best practices: New Pega GenAI capabilities provide faster and easier conversational access to process documentation, best practices, and reporting.
- Streamline sales communications with consolidated customer views: Updated digital messaging capabilities within Pega Sales Automation help streamline communications across customer-facing channels with a consolidated view of all customer and prospect information on a single screen.
Industry News
Red Hat announced the general availability of Red Hat Enterprise Linux (RHEL) AI across the hybrid cloud.
Jitterbit announced its unified AI-infused, low-code Harmony platform.
Akuity announced the launch of KubeVision, a feature within the Akuity Platform.
Couchbase announced Capella Free Tier, a free developer environment designed to empower developers to evaluate and explore products and test new features without time constraints.
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced the general availability of AWS Parallel Computing Service, a new managed service that helps customers easily set up and manage high performance computing (HPC) clusters so they can run scientific and engineering workloads at virtually any scale on AWS.
Dell Technologies and Red Hat are bringing Red Hat Enterprise Linux AI (RHEL AI), a foundation model platform built on an AI-optimized operating system that enables users to more seamlessly develop, test and deploy artificial intelligence (AI) and generative AI (gen AI) models, to Dell PowerEdge servers.
Couchbase announced that Couchbase Mobile is generally available with vector search, which makes it possible for customers to offer similarity and hybrid search in their applications on mobile and at the edge.
Seekr announced the launch of SeekrFlow as a complete end-to-end AI platform for training, validating, deploying, and scaling trusted enterprise AI applications through an intuitive and simple to use web user interface (UI).
Check Point® Software Technologies Ltd. unveiled its innovative Portal designed for both managed security service providers (MSSPs) and distributors.
Couchbase officially launched Capella™ Columnar on AWS, which helps organizations streamline the development of adaptive applications by enabling real-time data analysis alongside operational workloads within a single database platform.
Mend.io unveiled the Mend AppSec Platform, a solution designed to help businesses transform application security programs into proactive programs that reduce application risk.
Elastic announced that it is adding the GNU Affero General Public License v3 (AGPL) as an option for users to license the free part of the Elasticsearch and Kibana source code that is available under Server Side Public License 1.0 (SSPL 1.0) and Elastic License 2.0 (ELv2).
Progress announced the latest release of Progress® Semaphore™, its metadata management and semantic AI platform.
Elastic, the Search AI Company, announced the Elasticsearch Open Inference API now integrates with Anthropic, providing developers with seamless access to Anthropic’s Claude, including Claude 3.5 Sonnet, Claude 3 Haiku and Claude 3 Opus, directly from their Anthropic account.