The expectation of regular software updates – it's what developers are tasked with, and what users expect and demand. Increased functionality, better performance, and fewer bugs – often in a week or less. Automation of critical processes such as QA can help meet the gargantuan task of constant updates, but it can also send your software into a death spiral of user abandonment unless deployed correctly ...
Nancy Van Elsacker Louisnord, President of TOPdesk USA, has joined the Vendor Forum on DEVOPSdigest.
At TOPdesk USA, she leads business development, client acquisition and customer services activities. Prior to launching TOPdesk's North American division in 2015, she oversaw the launch and expansion of TOPdesk Belgium for eight years.
TOPdesk develops, markets, implements and supports software that helps organizations efficiently manage the services they provide. Its mission is to create a user-friendly and affordable service management solution for every type of organization. Whether this concerns IT, facilities management, HR, service desk or service support, TOPdesk helps organizations support their employees, customers, consumers and citizens. Its software is for organizations of all sizes, from small businesses to large multinationals, and is available as a local installation or Software as a Service. Because of the modular structure of the application, a TOPdesk solution can be tailored to every organization's needs.