DEVOPSdigest

ServiceNow is introducing new capabilities to help teams create apps and scale workflows faster on the Now Platform and to boost developer and admin productivity.

New prompt management, Service Catalog item generation, playbook generation, and app generation harness the power of GenAI so developers and admins can create catalog items and playbooks and build net-new apps in a fraction of the time.

- Prompt management, available initially in Now Assist for IT Service Management, allows ServiceNow administrators to configure and improve the Now Assist experience for agents with a simple point and click interface—no coding required. Admins can easily extend out-of-the-box prompts with the most important, relevant information based on their specific business context and organization needs, so teams can work more productively and resolve customer issues faster with context-driven, accurate information, boosting customer satisfaction.

- Service Catalog item generation, available in Now Assist for Creator, allows organizations to easily grow their extensive portfolio of business and IT services, ultimately powering faster self-service. The new solution uses GenAI to create catalog items based on natural language, enabling developers to generate a catalog item, including a short description, and a set of questions, all based on text prompts. This eliminates the need to manually create simple catalog items, reducing the backlog on one of the most in-demand requests from the business.

- Playbook generation, available in Now Assist for Creator, accelerates workflow development on the Now Platform by helping process workers, owners, and analysts create purpose-built workflow playbooks swiftly and at scale. Defining complex, cross-enterprise processes for automation can consume hours of time, but with playbook generation, Now Assist can design playbooks to define consistent, repeatable, and auditable processes for service delivery teams in mere seconds using natural language prompts.

- App generation, available in Now Assist for Creator, rapidly creates business applications in minutes through simple, natural language conversations. App generation asks clarifying questions to reduce the barrier to entry and fully clarify the requirements, generating application components such as tables, user roles, forms, and service catalog items. App generation empowers non-technical business analysts, process owners, and developers to get started building even faster, accelerating onboarding and prototyping of ServiceNow applications for intelligent workflows.