Progress announced the early-access release of Progress® MarkLogic® Server 12.
Pegasystems introduced Pega GenAI™ Coach, a generative AI-powered mentor for Pega solutions that proactively advises users to help them achieve optimal outcomes.
Leveraging an organization’s own best practices for sales, service, and operations, Coach quickly analyzes a user’s work and relevant data in context to intelligently guide them toward better and faster results.
While generative AI solutions can help overwhelmed employees perform tasks, most solutions are disconnected from the underlying workflows. This burdens users to seek guidance and determine the perfect prompt to get answers. Instead, Pega GenAI Coach directly integrates into workflows and acts as an always-on mentor within Pega solutions. It analyzes work and guides users with salient advice to overcome roadblocks. Managers can use Coach to quickly get up to speed on their team’s work and surface insights into their team’s performance.
Coaches can be easily configured to ensure each Coach is tailored to an organization’s objectives and their employees’ specific needs. This helps users to achieve objectives such as:
- Optimize sales team performance: Coach analyzes existing opportunity, lead, contact, and interaction data within Pega Sales Automation™ and offers suggestions to help overcome barriers in moving deals forward. Sales leadership can easily input industry knowledge and their own best practices directly into Coach, helping ensure their teams are getting industry and business-specific advice to provide prospects and clients a better sales experience.
- Improve back-office operations: Coach helps ensure back-office case workers can better complete complex work by providing personalized instructions that leverage an understanding of procedural information, regulatory requirements, and case data, keeping everything running smoothly.
- Quickly resolve healthcare claims: Coach can help case workers by quickly analyzing and summarizing a customer’s claim, plan, and history to surface answers for customer inquiries, while also providing guidance on the best path to resolution if further steps are required.
Built on the Pega GenAI™ architecture, Coach handles complex workflows with auditability, security, and guardrails appropriate for the enterprise. Its seamless integration with Pega AI capabilities allows enterprises to leverage a broad spectrum of AI. For example, Coach can use statistical predictions from Pega Process AI to suggest ways to avoid fines related to missed deadlines. Coach will also access information synthesized by Pega GenAI™ Knowledge Buddy to bring relevant enterprise knowledge directly to users as they work on cases.
Pega GenAI Coach is the latest generative AI capability in the newest edition of the Pega Infinity™ portfolio of products, which was also announced today and is now available.
Industry News
Red Hat announced the general availability of Red Hat Enterprise Linux (RHEL) AI across the hybrid cloud.
Jitterbit announced its unified AI-infused, low-code Harmony platform.
Akuity announced the launch of KubeVision, a feature within the Akuity Platform.
Couchbase announced Capella Free Tier, a free developer environment designed to empower developers to evaluate and explore products and test new features without time constraints.
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced the general availability of AWS Parallel Computing Service, a new managed service that helps customers easily set up and manage high performance computing (HPC) clusters so they can run scientific and engineering workloads at virtually any scale on AWS.
Dell Technologies and Red Hat are bringing Red Hat Enterprise Linux AI (RHEL AI), a foundation model platform built on an AI-optimized operating system that enables users to more seamlessly develop, test and deploy artificial intelligence (AI) and generative AI (gen AI) models, to Dell PowerEdge servers.
Couchbase announced that Couchbase Mobile is generally available with vector search, which makes it possible for customers to offer similarity and hybrid search in their applications on mobile and at the edge.
Seekr announced the launch of SeekrFlow as a complete end-to-end AI platform for training, validating, deploying, and scaling trusted enterprise AI applications through an intuitive and simple to use web user interface (UI).
Check Point® Software Technologies Ltd. unveiled its innovative Portal designed for both managed security service providers (MSSPs) and distributors.
Couchbase officially launched Capella™ Columnar on AWS, which helps organizations streamline the development of adaptive applications by enabling real-time data analysis alongside operational workloads within a single database platform.
Mend.io unveiled the Mend AppSec Platform, a solution designed to help businesses transform application security programs into proactive programs that reduce application risk.
Elastic announced that it is adding the GNU Affero General Public License v3 (AGPL) as an option for users to license the free part of the Elasticsearch and Kibana source code that is available under Server Side Public License 1.0 (SSPL 1.0) and Elastic License 2.0 (ELv2).
Progress announced the latest release of Progress® Semaphore™, its metadata management and semantic AI platform.
Elastic, the Search AI Company, announced the Elasticsearch Open Inference API now integrates with Anthropic, providing developers with seamless access to Anthropic’s Claude, including Claude 3.5 Sonnet, Claude 3 Haiku and Claude 3 Opus, directly from their Anthropic account.