DEVOPSdigest

Gearset announced that it now supports Salesforce's Agentforce.

With Gearset's ability to deploy Agentforce metadata, teams can now include AI agents as part of their routine deployments, increasing efficiency and reducing the risk of failed deployments.

Agentforce AI agents autonomously engage with customers across channels 24/7 in natural language. By leveraging customer history and product usage data from Data Cloud, Agentforce can resolve cases quickly and accurately. As a result, Salesforce teams can streamline both internal and customer-facing processes with unmatched efficiency.

The key benefits of Gearset supporting Agentforce are:

- Faster, automated deployments: Gearset's ability to deploy Agentforce metadata means teams can include agents in their routine releases, avoiding the need for manual recreation in production. Gearset's metadata dependency handling also ensures that AI agents are deployed with all their required components, reducing the risk of failed deployments.

- Scalability and efficiency: As organizations scale their use of AI agents, Gearset enables repeatable, automated deployments across multiple environments, making scaling more efficient.

- Visibility and change tracking: Gearset's deployment tracking provides teams with complete visibility into Agentforce changes, allowing for effective troubleshooting and easy rollbacks when needed.

"If Salesforce teams are to successfully adopt Agentforce, they need to be well equipped to handle the nuance and complexity of AI agents. Gearset is ready to support teams in using Agentforce to accelerate their AI strategy with robust DevOps processes that ensure safe, reliable, and scalable deployments," said Kevin Boyle, CEO and co-founder of Gearset.

"With our new support for Agentforce, we are not only helping Salesforce customers accelerate their AI journey, but we are also strengthening our partnership with Salesforce and the broader ecosystem. This is a pivotal moment in Salesforce's AI strategy, and we're excited to play a key role in making it a success," said Mike Lees, CRO of Gearset.