Progress(link is external) announced its recognition in the 2025 Gartner Magic Quadrant for Digital Experience Platforms.
Developers should brace for a surge in user-reported issues when Apple releases iOS 18 on September 16, 2024, according to unitQ.
unitQ's AI-driven studies of millions of App Store reviews from thousands of top mobile applications reveal a consistent trend: Major iOS updates result in significant disruptions to core app functionality, despite rigorous beta testing.
unitQ's data, drawn from the last three iOS version updates, shows a marked increase in user complaints following these updates. For example, in the wake of iOS 17's release on September 18, 2023, unitQ artificial intelligence recorded a 29% spike in user reported issues across 10 different industries. Problems ranged from generic app crashes and blank screens to industry-specific issues like missing lyrics in music apps, irrelevant search results in shopping apps and overheating and notification problems in social networking apps.
Even with Betas, iOS 18 Expected to Bring Challenges
The destructive quality-of-life or customer-churning issues identified in the unitQ studies occurred despite the advanced release and testing of beta versions — and new betas are now being tested by developers and the public before the expected September release of iOS 18.
This provides even more historical ammunition that the iOS 18 rollout could lead to challenges for end users and, by extension, developers — despite their best efforts. However, the duration these quality issues persist hinges on whether developers and their organizations actively listen to their users' feedback and promptly address the concerns raised.
"Even with betas, developers need to be aware that the rollout of iOS 18 could lead to significant challenges for end users," said Christian Wiklund, unitQ CEO and Co-Founder. "Key to mitigating these issues is active listening and prompt response to user feedback."
Incorporate User Feedback into Your Tech Stack
Companies are pouring resources into their technology stacks, integrating systems for everything from auditing and security monitoring to application performance and infrastructure management. CIOs and other corporate leaders are deploying a variety of tools to secure their organization's long-term success. However, one critical data source often remains untapped.
This overlooked data is the "Voice of the Customer." Real-time user feedback offers insights into the performance, features and capabilities of your products and services. What's more, users of applications often uncover as many, but different, issues as machine signals sent from observability platforms. This means that listening to and taking action based on customer feedback are on equal footing with observability platforms.
User reviews on platforms like the App Store and Google Play, customer service interactions in Zendesk, incident reports in Jira, and conversations on social media channels such as Discord, LinkedIn, Reddit, and X, together provide a comprehensive view of customer preferences, challenges and priorities.
Addressing the issues identified through customer feedback, no matter the language, can boost developers' key performance metrics, enhance customer satisfaction, attract new users and open up additional revenue opportunities.
Most importantly, user feedback provides an immediate guide to resolving user-facing issues associated with new software updates, like the upcoming iOS 18 release.
Industry News
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Appfire announced its acquisition of Flow, an enterprise software product for Software Engineering Intelligence (SEI), from Pluralsight.
Check Point® Software Technologies Ltd.(link is external) announced new Infinity Platform capabilities to accelerate zero trust, strengthen threat prevention, reduce complexity, and simplify security operations.
WaveMaker announced the release of WaveMaker AutoCode, an AI-powered plugin for the Figma universe that produces pixel-perfect front-end components with lightning fast accuracy.
DoiT announced the acquisition of PerfectScale, an automated Kubernetes (K8s) optimization and governance platform.
Parasoft(link is external) earned a top spot as a Leader and Fast Mover in the latest GigaOm Radar Report on API Functional Automated Testing.
Linux Foundation Europe and OpenSSF announced a global joint-initiative to help prepare maintainers, manufacturers, and open source stewards for the implementation of the EU Cyber Resilience Act (CRA) and future cybersecurity legislation targeting jurisdictions around the world.
OutSystems announced the general availability (GA) of Mentor on OutSystems Developer Cloud (ODC).
Kurrent announced availability of public internet access on its managed service, Kurrent Cloud, streamlining the connectivity process and empowering developers with ease of use.
MacStadium(link is external) highlighted its major enterprise partnerships and technical innovations over the past year. This momentum underscores MacStadium’s commitment to innovation, customer success and leadership in the Apple enterprise ecosystem as the company prepares for continued expansion in the coming months.
Traefik Labs announced the integration of its Traefik Proxy with the Nutanix Kubernetes Platform® (NKP) solution.
Perforce Software announced the launch of AI Validation, a new capability within its Perfecto continuous testing platform for web and mobile applications.
Mirantis announced the launch of Rockoon, an open-source project that simplifies OpenStack management on Kubernetes.
Endor Labs announced a new feature, AI Model Discovery, enabling organizations to discover the AI models already in use across their applications, and to set and enforce security policies over which models are permitted.