Progress announced the latest release of Progress® Flowmon®, the network observability platform with AI-powered detection for cyberthreats, anomalies and fast access to actionable insights for greater network and application performance across hybrid cloud ecosystems.
Pegasystems introduced Pega GenAI™ Coach, a generative AI-powered mentor for Pega solutions that proactively advises users to help them achieve optimal outcomes.
Leveraging an organization’s own best practices for sales, service, and operations, Coach quickly analyzes a user’s work and relevant data in context to intelligently guide them toward better and faster results.
While generative AI solutions can help overwhelmed employees perform tasks, most solutions are disconnected from the underlying workflows. This burdens users to seek guidance and determine the perfect prompt to get answers. Instead, Pega GenAI Coach directly integrates into workflows and acts as an always-on mentor within Pega solutions. It analyzes work and guides users with salient advice to overcome roadblocks. Managers can use Coach to quickly get up to speed on their team’s work and surface insights into their team’s performance.
Coaches can be easily configured to ensure each Coach is tailored to an organization’s objectives and their employees’ specific needs. This helps users to achieve objectives such as:
- Optimize sales team performance: Coach analyzes existing opportunity, lead, contact, and interaction data within Pega Sales Automation™ and offers suggestions to help overcome barriers in moving deals forward. Sales leadership can easily input industry knowledge and their own best practices directly into Coach, helping ensure their teams are getting industry and business-specific advice to provide prospects and clients a better sales experience.
- Improve back-office operations: Coach helps ensure back-office case workers can better complete complex work by providing personalized instructions that leverage an understanding of procedural information, regulatory requirements, and case data, keeping everything running smoothly.
- Quickly resolve healthcare claims: Coach can help case workers by quickly analyzing and summarizing a customer’s claim, plan, and history to surface answers for customer inquiries, while also providing guidance on the best path to resolution if further steps are required.
Built on the Pega GenAI™ architecture, Coach handles complex workflows with auditability, security, and guardrails appropriate for the enterprise. Its seamless integration with Pega AI capabilities allows enterprises to leverage a broad spectrum of AI. For example, Coach can use statistical predictions from Pega Process AI to suggest ways to avoid fines related to missed deadlines. Coach will also access information synthesized by Pega GenAI™ Knowledge Buddy to bring relevant enterprise knowledge directly to users as they work on cases.
Pega GenAI Coach is the latest generative AI capability in the newest edition of the Pega Infinity™ portfolio of products, which was also announced today and is now available.
Industry News
Mirantis announced the release of Mirantis OpenStack for Kubernetes (MOSK) 24.3, which delivers enterprise-ready and fully supported OpenStack Caracal, featuring enhancements tailored for artificial intelligence (AI) and high-performance computing (HPC).
StreamNative announced a managed Apache Flink BYOC product offering will be available to StreamNative customers in private preview.
Gluware announced a series of new offerings and capabilities that will help network engineers, operators and automation developers deliver network security, AI-readiness, and performance assurance better, faster and more affordably, using flawless intent-based intelligent network automation.
Sonar released SonarQube 10.7 with AI-driven features and expanded support for new and existing languages and frameworks.
Red Hat announced a collaboration with Lenovo to deliver Red Hat Enterprise Linux AI (RHEL AI) on Lenovo ThinkSystem SR675 V3 servers.
mabl announced the general availability of GenAI Assertions.
Amplitude announced Web Experimentation – a new product that makes it easy for product managers, marketers, and growth leaders to A/B test and personalize web experiences.
Resourcely released a free tier of its tool for configuring and deploying cloud resources.
The Cloud Native Computing Foundation® (CNCF®), which builds sustainable ecosystems for cloud native software, announced the graduation of KubeEdge.
Perforce Software announced its AI-driven strategy, covering four AI-driven pillars across the testing lifecycle: test creation, execution, analysis and maintenance, across all main environments: web, mobile and packaged applications.
OutSystems announced Mentor, a full software development lifecycle (SDLC) digital worker, enabling app generation, delivery, and monitoring, all powered by low-code and GenAI.
Azul introduced its Java Performance Engineering Lab, which collaborates with global Java developers and customers’ technical teams to deliver enhanced Java performance through continuous benchmarking, code modernization recommendations and in-depth analysis of performance impacts from new OpenJDK releases.
AWS has added support for Valkey 7.2 on Amazon ElastiCache and Amazon MemoryDB, a fully managed in-memory services.
MineOS announced a major upgrade: Data Subject Request Management (DSR) 2.0.