IT can help users to be proactive in solving issues that used to require that they create a help desk ticket and wait until (or hope) IT had the time to address it. Many users likely have excellent ideas for applications that will automate business processes and improve their departments' output and productivity levels. Now IT can let them build those apps themselves – even if they don't have much coding experience – by adopting a delegated approach to application development. These "low-coders" will help IT speed up software development and delivery timetables, and position the IT organization as an invaluable business partner, not a roadblock ...