DEVOPSdigest

Camunda unveiled its latest release, Camunda Platform 7.16, with new features that enable developers and enterprise architects to design unrivaled customer experiences and improve operational efficiency by tightly orchestrating complex, hybrid business processes containing both automated and manual tasks.

“Automate as much as possible is common advice for companies that are pursuing digital transformation. But even if work can’t be automated, it must be orchestrated,” said Daniel Meyer, CTO of Camunda. “Whether it’s a single manual task in an otherwise-automated process or a workflow consisting of only tasks performed by people, it’s important that the right tasks are done at the right time by the right person or system. Our latest release simplifies how software developers can create tasks and quickly combine and orchestrate them in an efficient end-to-end process. This helps organizations achieve higher levels of operational efficiency, which in turn, leads to improved customer experiences.”

Camunda Platform provides software developers with the ability to design, implement, and analyze end-to-end processes by orchestrating not only fully automated tasks, but also manual tasks for common hybrid use cases. Human interactions can include anything from human decision making for credit applications to the addition of human touch points that cannot be replicated by automation such as providing empathy in a customer service situation.

Covéa Insurance Plc is implementing automation as a way to improve experience for both its customer service and its people through hybrid workflows. The firm deployed Camunda as part of a larger digital transformation to build an in-house claims management platform.

Camunda’s latest release adds improved human workflows, enhanced reporting & monitoring, enterprise readiness and more:

- Create task forms that guide human input and interaction easier with a new drag-and-drop form designer. Camunda Platform 7.16 adds new form components for designing richer experiences, faster.
Form versioning is also introduced, allowing for easier form deployments.

- Organize and document error-prone manual tasks with Camunda’s easy-to-use web app and new form components.

- Analyze data with rich reporting and visualization to continuously improve fully automated, hybrid, and human workflows. Camunda Platform 7.16 introduces new multi-process filtering and visualization so you can tailor reports and dashboards to your unique needs.

- Expanded enterprise-ready capabilities such as centralized management of roles and permissions, individual- and group-level task assignment, and a Catalog for sharing reusable human workflow process models.