CIQ launched fully supported, upstream stable kernels for Rocky Linux via the CIQ Enterprise Linux Platform, providing enhanced performance, hardware compatibility and security.
BugReplay announced the availability of “Feedback by BugReplay,” an easy-to-use bug reporting tool that enables users to quickly and accurately submit detailed bug reports about website problems to customer support teams.
Downloadable as a Google Chrome extension, Feedback creates a synchronized screen recording of a website user’s actions, network traffic, JavaScript logs and other key environmental data, reducing the time to complete the task of bug reporting of up to an hour or more to less than a minute.
With Feedback, all users have to do is click on the BugReplay button on their browser, click “record” and then retrace their steps that led to the problem, click on the “record” button again to stop recording, and then click “save” to finish. By recording multiple streams of information and then playing them back simultaneously in an integrated video player, Feedback reproduces in a video clip what tech support would see if they had encountered the problem first-hand.
Tech support staff automatically receive the Feedback video bug report, which captures environmental data about a bug reporter’s browser, operating system, locale, date and time of the report, time zone, system memory and other information. All headers and cookies are saved and displayed alongside the request, so customer support professionals no longer have to ask basic questions like, “Are your cookies enabled?” Screenshot sessions allow users to take unlimited screenshots in one session and edit them with the built-in image editor.
“Feedback by BugReplay is intended for anyone who has a vested interest in a website functioning properly,” said Sam Kaufman, co-founder and CTO of BugReplay. “If you’re dependent on a website for your business and it stops working properly, you need to report the problem to your tech support. By using our Feedback browser extension, reporting a problem will take a lot less time than other methods and your bug report will capture all the information customer support needs to fix the problem quickly.”
“Reporting bugs and replicating the problem for customer support is a very tedious and difficult process, especially when the web user and customer support professional are not sitting right next to each other,” added Kaufman. “People rely on a mix of tools such as screenshots, screen recordings and detailed notes to report bugs, but these are time consuming and offer an incomplete picture at best. Feedback by BugReplay takes these frustrations out of reporting, requires no technical knowledge by the website user and allows tech support to see exactly what went wrong so they can figure out how to fix it quickly.”
Feedback integrates with JIRA, GitHub & Slack and offers custom email integration that will send an email to any address after a report is created. It also integrates with Zendesk so users can attach videos to their support tickets. Users can also share their reports with anyone by creating a shareable URL. The Feedback dashboard lists all reports made so users can easily review reports submitted by anyone within an organization.
Industry News
Redgate launched an enterprise version of its database monitoring tool, providing a range of new features to address the challenges of scale and complexity faced by larger organizations.
Snyk announced the expansion of its current partnership with Google Cloud to advance secure code generated by Google Cloud’s generative-AI-powered collaborator service, Gemini Code Assist.
Kong announced the commercial availability of Kong Konnect Dedicated Cloud Gateways on Amazon Web Services (AWS).
Pegasystems announced the general availability of Pega Infinity ’24.1™.
Sylabs announces the launch of a new certification focusing on the Singularity container platform.
OpenText™ announced Cloud Editions (CE) 24.2, including OpenText DevOps Cloud and OpenText™ DevOps Aviator.
Postman announced its acquisition of Orbit, the community growth platform for developer companies.
Check Point® Software Technologies Ltd. announced new email security features that enhance its Check Point Harmony Email & Collaboration portfolio: Patented unified quarantine, DMARC monitoring, archiving, and Smart Banners.
Automation Anywhere announced an expanded partnership with Google Cloud to leverage the combined power of generative AI and its own specialized, generative AI automation models to give companies a powerful solution to optimize and transform their business.
Jetic announced the release of Jetlets, a low-code and no-code block template, that allows users to easily build any technically advanced integration use case, typically not covered by alternative integration platforms.
Progress announced new powerful capabilities and enhancements in the latest release of Progress® Sitefinity®.
Buildkite signed a multi-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS), the world's most comprehensive and broadly adopted cloud, to accelerate delivery of cloud-native applications across multiple industries, including digital native, financial services, retail or any enterprise undergoing digital transformation.
AppViewX announced new functionality in the AppViewX CERT+ certificate lifecycle management automation product that helps organizations prepare for Google’s proposed 90-day TLS certificate validity policy.
Rocket Software is addressing the growing demand for integrated security, compliance, and automation in software development with its latest release of Rocket® DevOps, formerly known as Aldon®.