5 Steps to DevOps Success
November 12, 2015

Anand Akela
Tricentis

Improving end-user customer experience is one of the key objectives of an application performance management solution in a production environment. By leveraging the application performance data earlier in the development cycle, DevOps teams can ensure readiness for exceptional customer experience before deploying any application in production. Finally, harnessing the business data in application transactions and logs and correlating them with operational data can provide actionable business insights.


In this blog, I will discuss five steps to DevOps success leveraging an application performance management solution in production. I'll also discuss how application performance analytics earlier in the development lifecycle will help foster BizDevOps success.

1. Monitor and manage performance with the business in mind

In order to minimize the application downtime and expedite remediation of application performance issues, you will need to understand business impact of different transactions and their dependencies on various application components and underlying infrastructure. You need to be looking at every aspect of a business transaction – starting from the user experience, the application performance, how the application interacts with the infrastructure, and then finally what is the business impact and how is the business performing.

2. Don't just manage production apps – Ensure readiness in pre-production

It has become commonplace that the goal of any mobile application is to give exceptional experience to their end-customer so they can get a five-star rating from iTunes stores or Google Play. Any web application has similar goals for earning their end-user loyalty. In order to achieve these challenging goals in production, you will need to ensure that your applications are tested and ready for desirable performance in pre-production before they are deployed in production.

It is helpful if you can use the same application performance management tool that you use in your production environment for monitoring tests in a pre-production environment under a production like environment. An APM solution can let you set policies that can trigger automated actions to report issues or simply to notify of successful/unsuccessful test runs during pre-production.

Having deep application transaction traces, detailed snapshots of applications, and underlying infrastructure is also very important to understand the root cause of any performance issue so that developers can fix them before it surfaces in production.

3. When stuff happens (and it will), collaborate effectively with Dev, Ops and Biz

In addition to ensuring production readiness before deployment and having a complete end-to-end visibility into the production environment, it is very important to have processes and tools that foster collaboration between development, operations, and business teams. It helps to get everyone on the same page by looking at the same Business Transaction data, focus on metrics that translate to the business value the application delivers and dive in deeper when appropriate.

4. Change is most often the cause of poor performance, so understand changes to improve performance

Once the application is deployed in production, it is critical to watch for any changes in the environment since the majority of IT outages are caused by improperly implemented changes. So, in order to minimize the very costly application downtime, it is important to understand the performance impact of every change – software, server and database upgrades, infrastructure changes.

You should also compare your application before and after a new code release, code sprints and even bug fixes, and assess the impact the new code had on application performance in both pre-production and production environment.

5. Unlock actionable business insights with Application Analytics

Harnessing the business data in transactions and logs and correlating them with operation data can help you unlock actionable business insights. For example, understanding which users had trouble checking out of your e-commerce application during an outage and what products were in their cart can provide that data to your marketing team so that they can execute on a win back campaign.

Similarly, in case there are multiple business transactions having performance issues, you can prioritize the resolution based on the revenue impact of transactions.

Anand Akela is VP of Product Marketing at Tricentis

The Latest

September 20, 2018

The latest Accelerate State of DevOps Report from DORA focuses on the importance of the database and shows that integrating it into DevOps avoids time-consuming, unprofitable delays that can derail the benefits DevOps otherwise brings. It highlights four key practices that are essential to successful database DevOps ...

September 18, 2018

To celebrate IT Professionals Day 2018 (this year on September 18), the SolarWinds IT Pro Day 2018: A World Powered by Tech Pros survey explores a "Tech PROactive" world where technology professionals have the time, resources, and ability to use their technology prowess to do absolutely anything ...

September 17, 2018

The role of DevOps in capitalizing on the benefits of hybrid cloud has become increasingly important, with developers and IT operations now working together closer than ever to continuously plan, develop, deliver, integrate, test, and deploy new applications and services in the hybrid cloud ...

September 13, 2018

"Our research provides compelling evidence that smart investments in technology, process, and culture drive profit, quality, and customer outcomes that are important for organizations to stay competitive and relevant -- both today and as we look to the future," said Dr. Nicole Forsgren, co-founder and CEO of DevOps Research and Assessment (DORA), referring to the organization's latest report Accelerate: State of DevOps 2018: Strategies for a New Economy ...

September 12, 2018

This next blog examines the security component of step four of the Twelve-Factor methodology — backing services. Here follows some actionable advice from the WhiteHat Security Addendum Checklist, which developers and ops engineers can follow during the SaaS build and operations stages ...

September 10, 2018

When thinking about security automation, a common concern from security teams is that they don't have the coding capabilities needed to create, implement, and maintain it. So, what are teams to do when internal resources are tight and there isn't budget to hire an outside consultant or "unicorn?" ...

September 06, 2018

In evaluating 316 million incidents, it is clear that attacks against the application are growing in volume and sophistication, and as such, continue to be a major threat to business, according to Security Report for Web Applications (Q2 2018) from tCell ...

September 04, 2018

There's a welcome insight in the 2018 Accelerate State of DevOps Report from DORA, because for the first time it calls out database development as a key technical practice which can drive high performance in DevOps ...

August 29, 2018

While everyone is convinced about the benefits of containers, to really know if you're making progress, you need to measure container performance using KPIs.These KPIs should shed light on how a DevOps team is faring in terms of important parameters like speed, quality, availability, and efficiency. Let's look at the specific KPIs to track for each of these broad categories ...

August 27, 2018

Protego Labs recently discovered that 98 percent of functions in serverless applications are at risk, with 16 percent considered "serious" ...

Share this